Are Key Performance Indicators right for every recruitment business?
Having moved from a large corporate machine to a small start-up in a completely different discipline, I can see that really, it is not a ‘one size fits all’ model for KPIs.
A major KPI enforced in my previous role was phone time or, as they called it, ‘Tiger Time’. Quite apt really, as it did resemble a ravenous beast that would chase you through the week.
More information: http://recruitmententrepreneur.com/uncategorized/kpi-3-little-letters-that-fill-us-with-dread/